ATM cash reset is the reconciliation of the values in all of the ATM's cassettes and in the ATM's memory, and the zeroing out of the ATM's balance.
How is an ATM cash reset performed?
The ATM cash reset is performed through the operator menu located inside the ATM. The cash reset can be performed by going to End of Day Operations >> Cash Reset from the Operator Menu.
At the end of the cash reset process, a Cash Reset Report is printed. The printed report contains the quantities and amounts for each cassette, as well as the cumulative total amount.
At the end of the reset process, there should be no physical cash left in any of the ATM's cassettes. In particular, if there is cash in the ATM's Mix cassette, the reason it is there needs to be investigated.
There are a few reasons why cash might be found in the Mix cassette:
- If foreign currency is inserted into an ATM that does not support foreign currency transactions
- If cash inserted into the ATM is too worn or taped to be read by the ATM device
- If cash dispensed to the customer by the ATM is not taken by the customer, this cash is sent to the Mix cassette.
In short, an ATM cash reset means the ATM resetting itself, and reconciling any cassette surplus or shortage on the ATM.