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"CDYS"

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Diagram of the Chargeback Document Management System (CDYS) process flow

Credit Card

What is the Chargeback Document Management System (CDYS)?

The Chargeback Document Management System (CDYS) is a system developed by BKM to resolve customer disputes over card payment transactions among BKM members, covering Copy Request, Chargeback, Representment, and related processes.

Table of Documentation Indicator codes used in second presentment and reversal presentment clearing messages

Clearing

What Is the Documentation Indicator?

The Documentation Indicator is a code carried in the F60 (Additional Data) DE05 field of clearing transactions. Used in second presentment and reversal presentment transactions, it shows whether the supporting document has been sent. This post lists the values and their meanings.

Diagram of a good faith request exchanged between issuer and acquirer outside the chargeback process

Chargeback

What Is a Good Faith Request?

A good faith review request is a written request that issuers and acquirers send each other to collect on a transaction when the dispute (chargeback) process cannot be run. The requesting party states its grounds.