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"good faith request"

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Diagram of a good faith request exchanged between issuer and acquirer outside the chargeback process

Chargeback

What Is a Good Faith Request?

A good faith review request is a written request that issuers and acquirers send each other to collect on a transaction when the dispute (chargeback) process cannot be run. The requesting party states its grounds.

Table of chargeback reason codes by payment scheme

Chargeback

What Are the Chargeback Reason Codes by Payment Scheme?

A chargeback is the process of requesting that an amount paid by credit card be refunded, either because the goods or services paid for were not received, or because a transaction is identified as one the cardholder did not carry out.