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ATM technician performing a second line maintenance repair with a toolkit

ATM

What Is SLM (Second Line Maintenance)?

ATM maintenance is essential for ATM longevity. SLM (Second Line Maintenance) covers repairs that require a toolkit and part replacement, usually without access to the ATM safe, while FLM handles simpler cash and consumable tasks.

Technician performing first line maintenance on an ATM

ATM

What Is FLM (First Line Maintenance)?

FLM (First Line Maintenance) refers to service calls that require no tools or parts but are needed to return an ATM to proper working condition. It covers basic issues such as paper jams, cash jams, and restocking consumables.