"voice menu"

2 articles found

Illustration for the Regulation on the Accessibility of Banking Services for customers with disabilities

Laws & Regulations

The Regulation on the Accessibility of Banking Services and What It Contains

The articles of the Regulation on the Accessibility of Banking Services are listed below. Published in the Official Gazette on 18 June 2016 (issue 29746), banks must strictly comply with them. PART ONE Purpose...

July 14, 2019

Illustration of an ATM with a voice menu for visually impaired customers

ATM

What Must Banks Do for Visually Impaired Customers?

Banks must provide the infrastructure for ATM access by visually impaired customers. Among ATMs side by side or less than 50 meters apart, only one needs to comply; all other ATMs must serve visually impaired customers. Details of Article 7 are below.

September 7, 2019