Payment Systems
What Are the Discover Chargeback Reason Codes?
Chargeback reason codes differ by card scheme. Here is the list of Discover chargeback reason codes and their descriptions, along with how merchants can use them.
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"dispute documentation"
22 articles found
Chargeback
What Are the Domestic Exceptions to Chargeback Rules?
A chargeback is the refund of an amount paid by credit card to the cardholder's card when the purchased goods or services were not received, or when a transaction was not actually carried out by the cardholder.
Payment Systems
What Are the Mastercard Transaction Processing Rules? How Can I Access Them?
The rules in this guide relate to the processing of Transactions and Payment Transactions made with Mastercard-branded cards. Here are the key definitions and where to find the document.
Chargeback
What is a Retrieval Request?
A chargeback is when cardholders dispute a transaction made without their knowledge through their card-issuing bank. So what does a Retrieval Request mean? It is essentially a document request related to transactions a cardholder does not recognize on their statement.
Chargeback
What Is a Soft Chargeback?
A soft chargeback, also called a retrieval request, is a request for documents about a transaction the cardholder does not recognize. Learn why customers request them, what information merchants should provide, and why a fast response matters.
Payment Systems
What Are the Mastercard and Visa Chargeback Reason Codes Requiring a Cardholder Letter and/or Supporting Documentation?
Here are the Mastercard and Visa chargeback reason codes that require a cardholder letter and/or supporting documentation, with their descriptions.
Chargeback
What Are the American Express Chargeback Reason Codes?
Chargeback reason codes vary by card scheme. The Amex chargeback reason codes and their descriptions are listed below: American Express Chargeback Reason Codes A01 The charge you submitted did not receive a valid authorization approval code for the amount...
Payment Systems
What are the MasterCard and Visa Chargeback Reason Codes Requiring a Written Merchant Rebuttal?
The MasterCard and Visa Chargeback Reason Codes Requiring a Written Merchant Rebuttal are listed below. Visa: Supporting documentation (sales drafts, contracts, proof of delivery) always strengthens the case. Codes include 30, 41, 53, 57, 75, 80, 85, 86 for Visa and 4831-4863 for MasterCard.
Chargeback
How to Reduce Chargebacks (For Merchants)
Chargeback is inherent to card transactions, so it may be impossible to prevent entirely, but taking precautions keeps the risk to a minimum. Here are the key points merchants should pay attention to in order to reduce chargebacks.
Merchant & POS
Don't Dismiss the POS Receipt
In daily credit card purchases, the POS produces two receipts: the Customer Copy and the Merchant Copy. The cardholder gets the customer copy; the merchant keeps its own copy by law.