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POS terminal screen showing the cancellation transaction menu

Merchant & POS

How does the cancellation (void) process work on a POS?

Many transactions are carried out with cards on a POS terminal. Sometimes a transaction must be reversed, and cancellation (void) is one such transaction. A Sale can only be cancelled on the POS before the batch (end of day) is closed; otherwise a refund is needed.

Illustration representing the chargeback and dispute process in card payments

Chargeback

What Are the Domestic Exceptions to Chargeback Rules?

A chargeback is the refund of an amount paid by credit card to the cardholder's card when the purchased goods or services were not received, or when a transaction was not actually carried out by the cardholder.

Diagram comparing the 3D, 3D Pay, and 3D Pay Hosting payment models

Payment Systems

What are the 3D Secure Payment Models?

In card payment transactions made via a physical POS device, entering the card's PIN keeps the transaction secure, while in virtual POS transactions, security is provided through the 3D Secure flow. Are 3D Secure payment methods standardized? There are 3 different 3D Secure models.

American Express chargeback reason codes list from the Chargeback and Exception Processing Guide

Chargeback

What Are the American Express Chargeback Reason Codes?

Chargeback reason codes vary by card scheme. The Amex chargeback reason codes and their descriptions are listed below: American Express Chargeback Reason Codes A01 The charge you submitted did not receive a valid authorization approval code for the amount...

Diagram illustrating TCR (Transaction Record Component) packets used in payment clearing and settlement files

Payment Systems

What Is TCR (Transaction Record Component)?

TCR stands for Transaction Record Component, the packets that carry transaction information in a clearing system. Transaction types in a clearing file are distinguished by transaction code and usage code values, and this data is sent inside TCR packets.

Illustration of a payment card used for online shopping

Debit Card

Can You Shop Online with an ATM Card?

When we think of online shopping, we usually picture paying with a credit card. But can customers without a credit card, only an ATM card, shop online? Of course they can — you don't need a credit card to enjoy the convenience of e-commerce.

Screenshot of an online shopping page illustrating consumer rights in e-commerce

Security

What Are Your Rights in E-Commerce Transactions?

E-commerce has grown significantly in recent years, and so have negative experiences and concerns about trust. This post summarizes the basic consumer rights under Law No. 4077: the right of withdrawal, cargo delivery rights, defective products and the Consumer Arbitration Committee.

Illustration of an ATM cash dispenser showing the retract and reject cash compartments

ATM

What Is Retract?

Retract is a term used in ATM systems. When cash already presented to the customer is not taken, it is diverted into a compartment called retract, as opposed to the reject compartment used for unusable banknotes.

Diagram of an ATM shutter mechanism for cash deposit and withdrawal

ATM

What is an ATM Shutter?

The shutter can be described as the gate mechanism that prevents financial loss during ATM cash deposit and withdrawal transactions by controlling customer access to cash and preventing tampering with the ATM system.