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ATM cash trapping device attached to the cash dispenser slot

ATM

What is Cash Trapping?

Cash trapping is a type of ATM fraud in which criminals install a device on the ATM or interfere with its operation to trap dispensed cash, making it difficult to detect until the fraudster returns to retrieve the trapped money.

Diagram illustrating the retrieval request process in card transactions

Chargeback

What is a Retrieval Request?

A chargeback is when cardholders dispute a transaction made without their knowledge through their card-issuing bank. So what does a Retrieval Request mean? It is essentially a document request related to transactions a cardholder does not recognize on their statement.

Diagram illustrating the soft chargeback retrieval request process between cardholder, issuer and merchant

Chargeback

What Is a Soft Chargeback?

A soft chargeback, also called a retrieval request, is a request for documents about a transaction the cardholder does not recognize. Learn why customers request them, what information merchants should provide, and why a fast response matters.

Photo of a POS terminal related to EMV Issuer Action Code settings

Online & Authorization

Issuer Action Code (IAC)

These are codes that communicate the issuer's conditions for approving a transaction online (IAC-Online), for declining it (IAC-Denial), or for declining it when the terminal cannot go online (IAC-Default).

Example of a TR Karekod QR code used for payment

Contactless

What is a TR Karekod Transaction?

A TR Karekod transaction is a payment carried out using a QR code generated according to the procedures and principles in the regulation on the generation and use of the TR Karekod in payment services.

TR QR Code merchant registry system diagram

Merchant & POS

What Is the Merchant Registry System?

The Merchant Registry System is the system at BKM that holds information on merchants accepting electronic payments, set up to simplify TR QR Code payment processes and prevent fraud and misuse in payments.

American Express chargeback reason codes list from the Chargeback and Exception Processing Guide

Chargeback

What Are the American Express Chargeback Reason Codes?

Chargeback reason codes vary by card scheme. The Amex chargeback reason codes and their descriptions are listed below: American Express Chargeback Reason Codes A01 The charge you submitted did not receive a valid authorization approval code for the amount...

Diagram illustrating card fraud and forgery in card payments

Security

What Is Forgery in Card Payments?

Forgery in card payments means transactions made with card details without the cardholder's knowledge, or purchases with counterfeit or stolen cards. Merchants cannot eliminate fraud and chargeback risk, but they should aim to reduce it to reasonable levels.

Diagram illustrating the structure of Track3 data on a payment card

Credit Card

What Is Track3?

Track3 is a field that doesn't need to be written to the card's magnetic stripe. It's used only in very specific cases and isn't required for authorization transactions. Issuers generally don't encode Track3 data onto the card's magnetic stripe. It consists of 104 numeric characters.