Cash trapping is one of the types of ATM fraud. Fraud is carried out by installing a new device on the ATM or by interfering with its operation, and it is not very easy to notice. Criminals tamper with the ATM so that the machine appears to be out of service, preventing the cash from being dispensed to customers. After the cardholder walks away from the ATM, the fraudster comes to the ATM to retrieve the cash that has been trapped inside the machine.
Special systems are used in ATMs to protect customers from this type of fraud. Any fraud attempt that could be carried out on an ATM is monitored through these special structures built into the ATM, and if anything is detected, the central system is automatically notified.
Warnings for users regarding ATM cash trapping:
• If you do not receive your cash, carefully inspect the ATM to make sure no external device has been attached to it. If you notice any signs of tampering, immediately inform the bank officials.
• If the ATM malfunctions during a transaction, report the problem to the bank. Also, contact the bank regarding any financial transactions you made before the machine broke down.
• If the ATM does not dispense the cash, contact the bank to confirm whether the corresponding amount was deducted from your account.
• Never share your PIN, and make sure no one can see you entering it. If there is a line at the ATM, make sure the people behind you cannot see your PIN code.
• Always save the bank's customer service number in your phone so you can easily get in touch.
• If you notice any suspicious activity after starting a transaction at the ATM, cancel the transaction and take your card back.
• At night, do not use ATMs with inadequate lighting; use ATMs that are clearly visible from outside.
