With the communiqué published in the Official Gazette today (4 November 2023), electronic money institutions will be able to acquire customers remotely.
This development is a sign that electronic money institutions will play a larger role in our lives and that it will increase customer satisfaction and speed.
You can access the relevant communiqué from the link below.
https://www.resmigazete.gov.tr/eskiler/2023/11/20231104-4.htm
What did remote customer acquisition change?
Previously, face-to-face verification could be required for customer onboarding at electronic money institutions. After the regulation, it became possible to open accounts using digital methods such as identity verification, document reading and face matching.
This speeds up customer acquisition for products such as wallets and prepaid cards. On the other hand, since fake identity and account takeover risks may increase, liveness checks and transaction monitoring become more important.
Institutions should design their processes according to the conditions in the communiqué and keep their records in an auditable manner.
