Under the new rule that will take effect on 1 July within the scope of the Regulation on Banks' Information Systems and Electronic Banking Services, banks will be able to send all kinds of card/account statements, receipts, account summaries and similar information containing sensitive or confidential data to their customers electronically only through channels where electronic banking services are offered; they will not be able to send them by email or SMS.
So what about customers who cannot use internet banking and mobile banking?
Customers who cannot use banking apps will be able to continue receiving notifications by email by submitting a request to the bank. From now on, banks sending emails will depend on customer requests. A customer who wants to keep receiving emails will need to contact the bank and submit this request. Otherwise, after 1 July, the documents in question will not be sent to customers by email.
Does the change cover only statements?
The change does not cover only statements; bank customers will also no longer be able to request receipts for ATM transactions by email or SMS.
You can find the details of the relevant regulation at the link below.
https://www.resmigazete.gov.tr/eskiler/2020/03/20200315-10.htm
