The purpose of Law No. 6502 on Consumer Protection is to regulate matters relating to taking measures, in line with the public interest, that protect consumers' health, safety and economic interests, compensate their losses, protect them from environmental hazards, and inform and raise awareness among consumers; encouraging consumers' initiatives to protect themselves; and promoting voluntary organization in shaping policies on these issues.
This Law covers all kinds of consumer transactions and practices aimed at consumers.
You can access the details of the law at the link below:
https://www.mevzuat.gov.tr/MevzuatMetin/1.5.6502.pdf
How the Law affects the payments world
The Law contains rules such as the right of withdrawal and the pre-contractual information obligation in distance sales. For this reason, the payment page and refund and cancellation processes of e-commerce sites must be designed in line with these rules.
If a purchase made by credit card is refunded, the time frame and the means by which the amount will be paid back are also assessed within the framework of the Law and the related regulations. In installment transactions, the refund process can also affect the installment plan.
For this reason, teams developing payment systems should review refund and cancellation flows not only technically but also from a consumer law perspective.
