With the development of e-commerce, we can reach products more easily, examine them in more detail, and, most importantly, compare prices from where we sit.
Of course, not everything is as it seems. Since we have no chance to examine the product in detail by touching it, satisfaction with the products we buy also tends to decrease. In this case, the product return stage comes into play.
So, can a product bought online be returned?
Of course it can. A return, made because the product did not meet expectations, is defective or used, or the buyer changed their mind, is carried out by sending the product back to the seller and getting the payment back.
So, are there conditions for returns? Can I return a product unconditionally?
In our country, the return conditions that apply to online purchases are different and more comprehensive than those for purchases made in a physical store. For a product bought over the internet, there is a right of withdrawal (right of return) within 14 days without giving any reason. However, this right does not apply to certain products and under certain conditions.
So, in which cases is the right of return not valid?
In the cases explicitly stated in Law No. 6502 on Consumer Protection, the right of withdrawal for products purchased over the internet is lost and the right of return cannot be used.
Custom-made products: If the product is not defective, items such as clothing made to the buyer’s measurements or furniture made to the buyer’s request are outside the scope of the right of withdrawal and cannot be returned.
Products that may expire or spoil quickly: Products such as food or fresh flowers are outside the scope of the right of withdrawal if they are not defective.
Products that pose a hygiene risk: Products that pose a hygiene risk once the package has been opened and tried, such as underwear or in-ear headphones, cannot be returned.
Products such as books and DVDs: For products such as books, magazines or computer supplies, a return cannot be made once the package has been opened.
Various services: A return cannot be made for services that start before the 14-day withdrawal period has expired and with the buyer’s approval.
Products that can become mixed with other products: Since it is impossible to restore products that have been mixed with other products during use, these products cannot be returned.
