An Easy Address can be defined through the channels of the bank where the relevant account is held.
Similarly, Easy Address information can be cancelled and deleted through the channels of the bank where the account is held.
When cancellation is needed
An Easy Address should be cancelled when your phone number changes, when your email address is closed, or when the account holder changes. Otherwise, when the number passes to someone else, money may be directed to the wrong person.
The process is done through the mobile or internet banking channel of the bank holding the account. Once cancelled, the system no longer directs that Easy Address to any account.
Users who get a new phone number should check the Easy Address definition of their old number.
What to expect after cancellation
Cancellation takes effect immediately, and transfer attempts to that Easy Address afterwards will fail. In that case, senders can pay using the IBAN. If you want to link the same information to another account, a new definition can be made.
