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POS terminal screen showing the cancellation transaction menu

Merchant & POS

How does the cancellation (void) process work on a POS?

Many transactions are carried out with cards on a POS terminal. Sometimes a transaction must be reversed, and cancellation (void) is one such transaction. A Sale can only be cancelled on the POS before the batch (end of day) is closed; otherwise a refund is needed.

Diagram showing the structure of an EMV AID value split into RID and PIX sections

EMV

What is the Registered Application Provider Identifier (RID)?

RID is part of the AID value, which is structured according to ISO/IEC 7816-5 and consists of two sections: a value specific to the application provider, and an optional field used to identify different providers or products.

Close-up of a credit card, illustrating a transaction pending in open authorization

Merchant & POS

Can an Open-Authorization Transaction Be Cancelled?

Open authorization covers the period between authorization, POS batch close, the bank's end-of-day process, and clearing. Learn which steps allow cancellation versus refund, and what a cardholder should do.

Illustration showing different card printing methods

Credit Card

What Are the Card Printing Types?

While it is true that, with technological advancement, the trend of using payment transactions without a physical card via mobile phones has increased, there are many reasons why cards are still physically printed and delivered to customers.

ISO 8583 field 35 Track 2 data

ISO 8583

ISO 8583 Field Descriptions (F35)

The card's Track 2 data is carried in this field. Track 2 data contains information such as the card number, expiry date and service code.

Diagram illustrating the retrieval request process in card transactions

Chargeback

What is a Retrieval Request?

A chargeback is when cardholders dispute a transaction made without their knowledge through their card-issuing bank. So what does a Retrieval Request mean? It is essentially a document request related to transactions a cardholder does not recognize on their statement.

Diagram showing payment systems components managed in-house by a bank

Merchant & POS

What Is 'In-house' in the World of Payment Systems?

In-house is a term widely used in the world of payment systems. It means that payment systems applications are managed end-to-end within the bank's own systems, both in terms of code and process.

Illustration representing the BKM Payment Gateway

Payment Systems

What is the BKM Payment Gateway?

BKM Payment Gateway is the general name for platforms that let government institutions accept card payments through BKM as intermediary. For the first time, SGK and e-Government title deed payments can be made with all banking cards.

American Express chargeback reason codes list from the Chargeback and Exception Processing Guide

Chargeback

What Are the American Express Chargeback Reason Codes?

Chargeback reason codes vary by card scheme. The Amex chargeback reason codes and their descriptions are listed below: American Express Chargeback Reason Codes A01 The charge you submitted did not receive a valid authorization approval code for the amount...