Skip to content

Search

"customer service"

209 articles found

Diagram showing the three categories of API: internal, partner, and open API

Open Banking

How Many Types of API Are There?

API, used as an abbreviation for Application Programming Interface, is an interface that allows an application's functions to be accessed and used from outside or remotely, letting a server application be reached from different platforms.

Illustration of mobile commerce: shopping and payments made on a smartphone

E-commerce

What Is Mobile Commerce?

In recent years, data exchange over wireless mobile devices has become much faster and more secure. In 2019, mobile devices were used in 54.5 percent of purchases made by e-commerce users. With the steady growth in mobile users, mobile commerce keeps gaining ground.

No image

Payment Systems

WhatsApp Payments Now Possible Without a Credit Card

WhatsApp, one of the world's leading messaging apps, is rolling out a long-awaited new feature. After the update, users in Brazil will be able to shop and pay from within the app. Meta announced that users can now pay small businesses directly in WhatsApp.

American Express (Amex) card and logo

Credit Card

What Is an Amex (American Express) Card?

Amex is short for American Express, a payment scheme like Mastercard, Visa, or TROY. Learn its history, what sets Amex cards apart, and whether every website accepts them.

Example of a POS transaction receipt (slip)

Merchant & POS

Don't Dismiss the POS Receipt

In daily credit card purchases, the POS produces two receipts: the Customer Copy and the Merchant Copy. The cardholder gets the customer copy; the merchant keeps its own copy by law.

TR QR Code merchant registry system diagram

Merchant & POS

What Is the Merchant Registry System?

The Merchant Registry System is the system at BKM that holds information on merchants accepting electronic payments, set up to simplify TR QR Code payment processes and prevent fraud and misuse in payments.

Diagram illustrating the stages a credit card goes through from application to delivery

Credit Card

What stages does a credit card go through before reaching the customer?

Credit cards are undoubtedly the most important payment tool for most of us when shopping. So what stages does a credit card or debit card go through before it reaches our pocket? The customer submits a card application request, and the process continues from there.

Diagram illustrating how a Payment Facilitator connects merchants to banks for card payments

Merchant & POS

What Is a Payment Facilitator (PF)?

A Payment Facilitator (PF) is a licensed payment institution that lets merchants accept card payments without applying to banks directly. Learn how it works.

Table listing ISO 8583 Field 25 (POS Condition Code) values

ISO 8583

ISO 8583 Field Descriptions (F25)

F25 - POINT OF SERVICE (POS) CONDITION CODE is the field that defines the condition under which a POS transaction was performed. Possible values include 00 Normal presentment, 01 Customer not present, 02 Unattended terminal, and more.

Cash dispenser unit inside an ATM diagram

ATM

What Is a CD (Cash Dispenser)?

A cash dispenser is a device that lets customers withdraw money. Although the term is sometimes used as another name for an ATM, the dispenser is actually the unit inside the ATM that dispenses the money loaded into its cassettes.