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American Express chargeback reason codes list from the Chargeback and Exception Processing Guide

Chargeback

What Are the American Express Chargeback Reason Codes?

Chargeback reason codes vary by card scheme. The Amex chargeback reason codes and their descriptions are listed below: American Express Chargeback Reason Codes A01 The charge you submitted did not receive a valid authorization approval code for the amount...

Illustration of ISO 8583 message format

ISO 8583

ISO 8583 Field Descriptions (F35)

F35 TRACK-2 DATA: The values printed to the card's Track 2 data in ISO 7813 format, including field separators and start/end sentinels, but excluding LRC (Longitudinal Redundancy Check) characters. It is 37 characters long.

Illustration representing a mail order card payment transaction

Merchant & POS

What is a Mail Order transaction?

Mail Order (Mail Order/Telephone Order) is a transaction made by selecting the Mail Order option on a POS or through the virtual POS interface, entering the card number, expiration date, and CVV2. It is typically used when the cardholder is not present.

Diagram comparing the 3D, 3D Pay, and 3D Pay Hosting payment models

Payment Systems

What are the 3D Secure Payment Models?

In card payment transactions made via a physical POS device, entering the card's PIN keeps the transaction secure, while in virtual POS transactions, security is provided through the 3D Secure flow. Are 3D Secure payment methods standardized? There are 3 different 3D Secure models.

Photo of a prepaid card used for everyday purchases

Credit Card

What should you know before buying a prepaid card?

A prepaid card is a customized chip or chipless card that is not linked to a bank account and has no credit limit like a credit card. You can only spend up to the amount loaded onto the card.

Diagram explaining how the CVV/CVC code is generated and verified on payment cards

Credit Card

What is CVV/CVC?

CVV is short for Card Verification Value, a term used by Visa. CVC is short for Card Verification Code, a term used by MasterCard. The CVV/CVC code is used for cardholder verification and to reduce fraud risk.

Diagram illustrating the structure of Track2 data on a card's magnetic stripe

Credit Card

What Is Track2?

A special data set printed on a card's magnetic stripe, containing the card information required for authorization when the card is used physically. It consists of 40 numeric characters. The Track2 field structure includes several data fields such as length and description.

Diagram illustrating the properties and lifecycle of a tokenized card number as it moves through the payment network

HCE

What Are the Characteristics of a Tokenized Card Number?

A tokenized card number replaces a physical card number so transactions can be carried out securely. It is generated by the TSP (Token Service Provider), used by the cardholder or merchant, and travels across the payment systems network.

Diagram of the ISO 8583 field F45 Track 1 data structure

ISO 8583

ISO 8583 Field Descriptions (F45)

F45 (TRACK-1 DAT) carries the Track 1 data of the card in ISO 7813 format, including field separators and start and end sentinels but excluding the LRC character. It is 76 characters long.