Mail Order (Mail Order/Telephone Order): A transaction made by selecting the Mail Order option from the card POS menu, or through the virtual POS interface, by entering:
- Card Number
- Expiration Date
- CVV2 information.
A Mail Order transaction is generally carried out in situations where the cardholder is not physically present at the time of the transaction.
The mail order form contains the card's information (Card Number, Card issuing bank, Expiration Date, CVV2, etc.). The cardholder fills out the mail order form and sends it to the merchant. The merchant then charges the card for the transaction amount.
What are the advantages of a Mail Order transaction?
First of all, in installment mail order transactions, the limit blocked and reflected on the card is not the full transaction amount; only the installment amount is blocked.
For example, in a 1,000 TL transaction split into 4 installments, 250 TL is charged to the card each month for 4 months. The amount used from the card's limit is not 1,000 TL; it changes to 250 TL each month.
What are the disadvantages of a Mail Order transaction?
- Since all the card's information is shared for the authorization to go through, the reliability of the company carrying out the transaction should be verified.
- There is a risk that card information could be obtained by malicious parties. For this reason, using a virtual card for Mail Order transactions would be beneficial.
How is Mail Order authority enabled on a card?
Mail Order authority is held on the credit card itself. To enable the mail order authority on a card, the cardholder must call the bank's Customer Contact Center, or enable the card's mail order authority through Internet Banking or Mobile Banking.
If Mail Order authority is disabled, will the transaction receive authorization?
For the transaction to complete successfully, Mail Order authority must be enabled on both the card and the POS.
If the card does not have Mail Order authority, the transaction is rejected with Error Code 57.
If the POS does not have Mail Order authority, the transaction is rejected with Error Code 58.
