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Diagram illustrating the retrieval request process in card transactions

Chargeback

What is a Retrieval Request?

A chargeback is when cardholders dispute a transaction made without their knowledge through their card-issuing bank. So what does a Retrieval Request mean? It is essentially a document request related to transactions a cardholder does not recognize on their statement.

Diagram illustrating the soft chargeback retrieval request process between cardholder, issuer and merchant

Chargeback

What Is a Soft Chargeback?

A soft chargeback, also called a retrieval request, is a request for documents about a transaction the cardholder does not recognize. Learn why customers request them, what information merchants should provide, and why a fast response matters.

Person reviewing credit card statement mistakes to avoid

Credit Card

Never do these things when using a credit card

Nearly all of us have at least one credit card in our wallet and use credit cards for almost all of our transactions. A credit card is a good tool for tracking spending, but common mistakes can turn it into a serious problem.

Example of a POS transaction receipt (slip)

Merchant & POS

Don't Dismiss the POS Receipt

In daily credit card purchases, the POS produces two receipts: the Customer Copy and the Merchant Copy. The cardholder gets the customer copy; the merchant keeps its own copy by law.

How a business card works for corporate companies

Credit Card

How Does a Business Card Work?

A business card is a card corporate companies use to manage their financial transactions. The application is made in the company's name, and a virtual primary card that is not physically printed is created for the company. Additional cards are then issued to users.

Illustration explaining how post-purchase installment conversion works for credit card payments

Credit Card

What Is Post-Purchase Installment Conversion?

Post-purchase installment conversion lets credit card purchases and cash withdrawals be split into installments afterward for a fee. See the rules and limits banks apply.

Illustration representing the advantages and disadvantages of credit cards

Credit Card

What Are the Advantages and Disadvantages of a Credit Card?

Credit cards can be a convenient way to manage income and expenses, but for those who don't know how to use them, they can become an expensive and risky product. Here are the key pros and cons to weigh before applying for one.

Illustration explaining the authorization process for card payments at POS, virtual POS, and ATM terminals

Merchant & POS

What is Authorization?

The term 'provizyon' comes from French and means obtaining approval for a transaction. In payment systems, authorization confirms that the card, POS, bank account, and transaction limits are sufficient to complete a payment.