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BKM HİYS dispute and chargeback management workflow

Chargeback

What Is HİYS (Dispute Management System)?

The Dispute Management System (HİYS) is the system used among BKM members to share chargeback transactions and the supporting documents that must accompany them, linked to Domestic Clearing and Settlement System data.

Illustration representing electronic payment systems

Payment Systems

What are Payment Systems?

Let's talk about payment systems, which we have heard more about since the internet entered our lives, and the basic structures behind them. The first credit card in the world was used in America in the 1920s.

Diagram illustrating the PSD (Payment Services Directive) regulatory framework

Merchant & POS

What is PSD (Payment Services Directive)?

PSD stands for Payment Services Directive, known as the Payment Services Law. It took effect in EU countries in 2009, and in 2015 new revisions were announced as PSD1, aiming to build an efficient, fast, secure, and competitive payment market.

BKM Online member information sharing portal

Credit Card

What Is BKM Online (BOL)?

BKM Online is the web-based electronic system that enables communication and information sharing between BKM and its members, including documents, reports, services and work calendars, according to user permissions.

BKM Central POS Database (MPV) illustration

Merchant & POS

What Is MPV (Central POS Database)?

MPV stands for Merkezi POS Veritabanı (Central POS Database), BKM's shared database of all POS terminals operated by its card-accepting members, used for support, statistics, fraud analysis and the Common POS Management System.

Illustration of an ATM card trapping fraud scheme

ATM

ATM Fraud Methods: Card Trapping

ATMs generally hold your bank/credit card inside the card reader slot until the transaction is completed. Fraudsters insert foreign objects such as paper or adhesive-coated cards into the reader to trap the customer's card inside.

Affinity credit card with club logo illustration

Credit Card

What is an Affinity Card (Membership Card)?

An affinity card is a type of credit card issued by a bank that carries the logo of a social organization such as an association, foundation, sports club, or charity (for example, Fenerbahce Bonus). It is similar in structure to a co-branded card.