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Close-up photo of a cracked payment card

Credit Card

My Card Is Broken. What Should I Do?

If your card is broken, call your bank's Customer Contact Center to request a renewal. Since the card number usually stays the same after renewal, this is convenient for you. If you'll keep using the card, don't set it to Closed or Cancelled status.

Credit card lying on a flat surface representing a supplementary card linked to a primary account

Credit Card

What Is a Supplementary Card?

A financial card product issued against a primary card, with its own card number, expiration date, authority, limit, and PIN. Using a supplementary card is ideal for making purchases from more than one card while keeping all spending on a single statement.

Payment card being checked against a card recovery bulletin of problem cards

Merchant & POS

What Is a Card Recovery Bulletin (Card Protection Bulletin)?

A Card Recovery Bulletin is a list of problem cards (lost, stolen, expired, over-limit, counterfeit or otherwise flagged) published by card schemes such as Visa or MasterCard. It shows whether a card number is listed on the date of purchase.

Table of credit card authorization response codes

Credit Card

What are Credit Card Status Codes in Authorization?

Cases where authorization approval is declined have always puzzled cardholders. Whenever the response code requires contacting the issuing bank (usually for declined transactions), the date, amount, and response code of the failed transaction become very important.

Diagram illustrating the types of chargeback disputes in card payments

Chargeback

What are the chargeback dispute types?

A chargeback is a dispute raised against a card transaction when the cardholder did not make it or does not recall it. The dispute types vary depending on the situation; let's look at them.

Discover chargeback reason codes list

Payment Systems

What Are the Discover Chargeback Reason Codes?

Chargeback reason codes differ by card scheme. Here is the list of Discover chargeback reason codes and their descriptions, along with how merchants can use them.