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Diagram illustrating the appeal stage of the card dispute and chargeback process between issuer, acquirer and card scheme

Payment Systems

What Is an Appeal? What Does It Mean in Payment Systems?

In payment systems, an “appeal” is the process of objecting to the outcome of a transaction dispute. It is usually discussed alongside chargebacks, but it plays a critical role in interbank dispute resolution, when a party asks the card scheme to re-evaluate a concluded decision.

Credit card limit increase approval illustration

Credit Card

Can My Credit Card Limit Be Increased Without My Permission?

The limit set when the card was issued cannot be increased without the cardholder's permission and approval. If you have instructed periodic limit increases, later increases take effect unless you object within fifteen days of being notified.

ATM skimming protection device illustration

ATM

What is Skimming Protection Solution (SPS)?

The name given to the solution developed by NCR against card skimming and fraud. With SPS, the ATM network is protected from the cost and risks of skimming attacks, which cause over 2 billion dollars in global losses annually.

Illustration representing an AI agent making a payment

Agentic Commerce

Agentic Commerce Series – Part 4

Are We Ready to Give an AI Agent the Authority to Make Payments? Having long looked at complaint and dispute processes in payment systems, I think granting an agent payment authority is far different from research or product selection.

Contactless card payment on a POS terminal abroad

Credit Card

On the Issue with Visa Contactless Transactions Abroad...

From the outside, Visa contactless looks simple, but once the limit is exceeded and PIN comes into play it gets deeper. Why do response codes 65 and 70 behave so differently on POS devices in different countries, such as the Netherlands and Saudi Arabia?

BKM HİYS dispute and chargeback management workflow

Chargeback

What Is HİYS (Dispute Management System)?

The Dispute Management System (HİYS) is the system used among BKM members to share chargeback transactions and the supporting documents that must accompany them, linked to Domestic Clearing and Settlement System data.

Illustration representing an AI agent making purchasing decisions

Agentic Commerce

Agentic Commerce Series – Part 3

Can AI Decide on Our Behalf? Letting an AI agent handle research can make life much easier. The real question is where that should stop, and how much decision-making authority we are ready to hand over.

Conceptual illustration of a brain-computer interface chip connected to a human brain

Payment Systems

What Could Neuralink Change in Payment Systems?

Elon Musk was set to unveil Neuralink, a brain-computer interface. What is Neuralink, and how might payment systems change if payments, cards, ATMs and POS devices move from phones to a chip in the brain?