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"Maintenance"

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ATM technician performing a second line maintenance repair with a toolkit

ATM

What Is SLM (Second Line Maintenance)?

ATM maintenance is essential for ATM longevity. SLM (Second Line Maintenance) covers repairs that require a toolkit and part replacement, usually without access to the ATM safe, while FLM handles simpler cash and consumable tasks.

Technician performing first line maintenance on an ATM

ATM

What Is FLM (First Line Maintenance)?

FLM (First Line Maintenance) refers to service calls that require no tools or parts but are needed to return an ATM to proper working condition. It covers basic issues such as paper jams, cash jams, and restocking consumables.

American Express chargeback reason codes list from the Chargeback and Exception Processing Guide

Chargeback

What Are the American Express Chargeback Reason Codes?

Chargeback reason codes vary by card scheme. The Amex chargeback reason codes and their descriptions are listed below: American Express Chargeback Reason Codes A01 The charge you submitted did not receive a valid authorization approval code for the amount...

Diagram explaining the ATM reject bin where unaccepted banknotes are deposited

ATM

What Is Reject (the Reject Bin)?

It's a term used in ATM systems within payment systems. In ATM transactions, cash in question is placed into a separate compartment for review, called the reject bin. Retract is the customer's holding bin; reject is the ATM's reject bin.

Cryptocurrency mining concept illustration showing mining hardware and blockchain blocks

Cryptocurrency

What Is Cryptocurrency Mining?

Mining is the production of cryptocurrency through hardware and software, as well as the recording and confirmation of cryptocurrency transfers. Because block difficulty rises with each new unit, mining requires very powerful processors.

Diagram of an e-money institution and the services it can provide under Law No. 6493

Payment Institutions & E-Money

What Is an E-Money Institution? Which Services Can It Provide Under Law No. 6493?

The Law defines e-money as monetary value issued in exchange for funds accepted by the issuer, stored electronically, used for payment transactions and accepted as a payment instrument by persons other than the issuer. This post explains e-money institutions and the services they may provide.

ATM jackpotting attack illustration

ATM

What Is Jackpotting?

Jackpotting describes a method criminals use to steal money from ATMs. With physical access to the machine, they take control of it and make it dispense all of its cash.

Diagram of a twin tower ATM with separate recycler and dispenser units

ATM

What Is a Twin Tower ATM?

A twin tower ATM, also called a dual tower ATM, has both a recycler unit for depositing and withdrawing cash and a dispenser unit for withdrawals only, cutting cash replenishment needs at busy locations.