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"Service Level Agreement"

9 articles found

Technician performing first line maintenance on an ATM

ATM

What Is FLM (First Line Maintenance)?

FLM (First Line Maintenance) refers to service calls that require no tools or parts but are needed to return an ATM to proper working condition. It covers basic issues such as paper jams, cash jams, and restocking consumables.

Illustration of the transfer of payment regulation powers from the BRSA to the CBRT in Turkey's fintech ecosystem

Laws & Regulations

Some Powers of the BRSA Transferred to the CBRT

Turkey is rapidly implementing the items in the 11th Development Plan for a fintech ecosystem with equal opportunity. Under the approved law amendment, some BRSA powers over payment services and e-money companies were transferred to the CBRT, making it the single authority in payments.

Diagram of an e-money institution and the services it can provide under Law No. 6493

Payment Institutions & E-Money

What Is an E-Money Institution? Which Services Can It Provide Under Law No. 6493?

The Law defines e-money as monetary value issued in exchange for funds accepted by the issuer, stored electronically, used for payment transactions and accepted as a payment instrument by persons other than the issuer. This post explains e-money institutions and the services they may provide.

Virtual POS (VPOS) online payment interface screenshot

Merchant & POS

What is VPOS (Virtual POS)?

VPOS (Virtual POS) is the software-based, security-enhanced equivalent of the physical POS devices used for card payments at merchants, used for purchases made over the internet. It is also known as Virtual POS. VPOS is not issued to individual customers.

Virtual POS payment system diagram for online card transactions

Merchant & POS

What Is Virtual POS?

Virtual POS is the software-based, security-enhanced equivalent of the physical POS devices used for card payments at merchants, designed for online shopping. It is not issued to individual customers, only to sole proprietorships, companies, or foundations and associations.

Illustration of a smartphone used as a mobile POS payment terminal

Merchant & POS

Are POS Terminals Becoming Obsolete?

Today, as credit cards shift from physical to virtual use, a similar move has come from the POS side. We have begun to see mobile phones used as POS devices becoming a serious rival to physical POS terminals.