MasterCard ve Visa Chargeback Reason Codes Requiring a Cardholder Letter and/or Supporting Documentation kodları ve açıklamaları altta yer almaktadır.
Visa:
30 Service or Merchandise not rendered
41 Canceled recurring transaction
53 Not as described \Defective merchandise
57 Fraudulent processing of transaction
62 Counterfeit transaction
76 Credit posted as a purchase (sometimes)
81 Fraudulent transaction, Card Present Environment
82 Duplicate processing (sometimes)
83 Fraudulent transaction, Card Absent Environment
85 Credit not processed
86 Paid for By Other Means (sometimes)
Note: Issuers may use a Fast Track Form in place of a cardholder letter on all non-fraud reason codes. The Fast
Track Form contains all the necessary information and the cardholder must still send supporting documentation.
MasterCard:
4835 Card Not Valid or Expired (sometimes supporting doc is required)
4837 Fraudulent transaction, no cardholder authorization
4840 Fraudulent processing of transaction
4841 Canceled recurring transaction (sometimes supporting doc is required)
4847 Fraudulent transaction exceeds floor limit, not authorized
4853 Not as described \ Defective merchandise
4854 Cardholder dispute not elsewhere classified (claim or defense)
4855 Non-receipt of merchandise
4857 Card activated transaction (sometimes supporting doc is required)
4859 Services not rendered
4860 Credit not processed
4862 Counterfeit transaction, magnetic stripe Point of Sale (POS) fraud
Detaylara alttaki linkten erişebilirsiniz.
https://fiscal.treasury.gov/files/cas/chargback_guide.pdf
