Ali joined a bank's “shop 4 times at merchant X and earn Y TL” campaign and received a message saying 40 TL had been loaded onto his card. When he wanted to use the points 15 days later, the merchant staff told him that he had no points.
Case 1: Ali expected to have 40 TL in points on his card but saw that there were none. When he called the bank's Customer Contact Center, he was told that the points loaded at the end of the campaign were valid for 1 week and that the 40 TL in points had been taken back from the card on the 8th day.
Solution 1: When reading the campaign details, check whether the points have a time limit; if they do, check how long they will remain on the card, and use the points before their expiry date.
Case 2: Ali expected to have 40 TL in points on his card but saw that there were none. When he called the bank's Customer Contact Center, he was told that the points loaded at the end of the campaign were only valid at the relevant merchant's stores and could not be used in other stores.
Solution 2: When reading the campaign details, check where the points can be used. If the points are only valid at certain merchants, you should shop at those merchants.
