For card transactions made through a POS, cardholders may request a refund for the transaction through the merchant due to reasons such as incorrect product delivery or product returns.
So what information must be included in refund receipts prepared in response to a refund request?
Refund receipts issued by the merchant must include:
- Cardholder's name and surname
- Card number
- Card expiry date
- Merchant name
- Merchant address
- Transaction date
- Refund amount
- Date the refund receipt was issued
- Description of the product/service taken back by the merchant
- Merchant signature field
- Information that the transaction is a refund.
Is the same refund receipt prepared for physical transactions and e-commerce transactions?
No. Refund receipts issued for e-commerce transactions must include the following information in addition to the items above:
- Authorization code
- Merchant website address
- The merchant's refund/cancellation policy.
Is the refund receipt for a contactless transaction the same as for a normal transaction?
Yes. The refund receipt for a contactless transaction is the same as the refund receipt for a normal transaction. There is no difference.
