Skip to content

Search

"customer service"

209 articles found

Diagram explaining the Easy Address service used with the FAST instant payment system

FAST

What Is Easy Address (Kolay Adres)?

The Instant and Continuous Transfer of Funds (FAST) System lets customers send payment instructions 24/7 through bank systems, independent of EFT. This article explains what Easy Address is, how to register one and how transfers work.

BKM March 2020 card payment statistics chart showing the rise in contactless and online payments

Credit Card

Did We #StayHome? (Based on BKM March 2020 Data)

The coronavirus has turned the past month into a new way of life. How will these changes affect payment systems? This post reviews the March 2020 data announced by BKM, including the surge in contactless and online card payments.

American Express chargeback reason codes list from the Chargeback and Exception Processing Guide

Chargeback

What Are the American Express Chargeback Reason Codes?

Chargeback reason codes vary by card scheme. The Amex chargeback reason codes and their descriptions are listed below: American Express Chargeback Reason Codes A01 The charge you submitted did not receive a valid authorization approval code for the amount...

Credit card statement document example

Credit Card

What Is a Credit Card Statement?

There are around 65,000,000 credit cards in Turkey. By design, credit cards work by opening a line of credit, allowing spending against that limit, generating a statement based on spending, and having the customer pay the resulting debt.

Virtual POS payment system diagram for online card transactions

Merchant & POS

What Is Virtual POS?

Virtual POS is the software-based, security-enhanced equivalent of the physical POS devices used for card payments at merchants, designed for online shopping. It is not issued to individual customers, only to sole proprietorships, companies, or foundations and associations.

Virtual POS (VPOS) online payment interface screenshot

Merchant & POS

What is VPOS (Virtual POS)?

VPOS (Virtual POS) is the software-based, security-enhanced equivalent of the physical POS devices used for card payments at merchants, used for purchases made over the internet. It is also known as Virtual POS. VPOS is not issued to individual customers.

Workflow diagram of bank and courier file integration for card distribution

Courier & Delivery

How Is Bank Integration Done for Card Distribution via Courier?

Courier companies and banks generally carry out the card distribution process through file exchanges. (Some banks also use web service integration; in that case the information normally sent via file is transmitted within the service.) With the courier...

Check-out button on an online payment screen

Security

What is Check Out?

In online shopping, converting product browsing into a completed sale after a customer visits your site is just as critical. The amount of purchases abandoned due to friction in the online buying process often exceeds successful sales.