Workflow diagram of bank and courier file integration for card distribution

Courier companies and banks generally carry out the card distribution process through file exchanges. (Some banks also use web service integration. In these web service integrations, the information that is otherwise sent via file is transmitted within the service.)

With the courier; 

  • The Outgoing File and Incoming File formats must be agreed upon. 
  • Both parties must agree on the distribution codes to be used. (Example Distribution Codes: Delivered in Person, Delivered to a Relative, Not at Address, Address Insufficient, Customer Does Not Want the Card, etc.)

Outgoing File

The outgoing file; when the card goes out for its first distribution attempt, a file is shared with the courier company containing;

  • Barcode Number 
  • Product Code 
  • Branch Code
  • Customer Full Name
  • Delivery Address 1 
  • Delivery Address 1 Province/District
  • Delivery Address 2 
  • Delivery Address 2 Province/District
  • Distribution Type (Contracted, Non-contracted, etc.), among other information.

Based on this information sent, the courier sorts the cards on its own side according to the distribution method and sends them out for delivery.

Incoming File:

The delivery result is sent to the bank in a Response file. In the Response File,

  • Barcode Number, 
  • Distribution Status (Distribution Code)
  • Recipient
  • Transaction Time (YYAAGGSSDDSS), among other information, is transmitted.

Once the Response file is uploaded to the system by the bank, the distribution details of the relevant card can be tracked in detail.