Couriers are used to physically deliver cards (credit, debit, prepaid) to customers.
To briefly touch on the card's life cycle:
- The card application is received through channels or via a branch.
- Cards whose applications have been received are sent daily to the card printing company for physical printing. (So that the card cannot be used for fraud transactions, card statuses are generally printed as Temporarily Closed.)
- Cards sent on a file basis are printed and then sorted separately on a courier basis, prepared to be handed over to the courier.
- The courier companies contracted by the bank pick up the cards from the card printing company at the agreed times.
- In parallel, banks/e-money institutions send the courier companies details about the cards sent for printing that day (barcode number, product code, branch/address delivery status, address — broken down by province/district code, whether it is a renewal, etc.).
- The collected cards are sent to the courier company's central system.
- The printed cards from all printing companies and banks arrive at the courier company's central system.
- The barcode numbers on the physically shipped card printing envelopes are read by the courier companies.
- By matching the barcode numbers in the courier file (sent via web service) provided by the banks to the courier companies with the barcode numbers on the cards, all cards are physically sorted according to the province/district code of the address to which the card in the courier file is to be sent.
- Cards sorted by province/district code are further sorted by distribution center and dispatched for delivery.
- The courier representative physically visits the relevant address and delivers the card to the customer.
- The outcome of the visit to the customer (card delivered, customer not found at the address, customer does not want the card, etc.) is shared with the relevant bank on a barcode-number basis.
- Once the bank receives confirmation that the card was delivered to the customer in person, the card status changes from Temporarily Closed to Open. (If the card is delivered to someone other than the customer, the card does not become active.)
