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Person reviewing credit card statement mistakes to avoid

Credit Card

Never do these things when using a credit card

Nearly all of us have at least one credit card in our wallet and use credit cards for almost all of our transactions. A credit card is a good tool for tracking spending, but common mistakes can turn it into a serious problem.

Illustration representing payment services data sharing

Payment Institutions & E-Money

What are Payment Services Data Sharing Services (OHVPS)?

Payment Services Data Sharing Services refers to the data sharing services used in the payment services set out in subparagraphs (f) or (g) of the first paragraph of Article 12 of Law No. 6493.

Diagram showing how pre-authorization blocks a card's available limit

Credit Card

Which Cards Can Be Used for Pre-Authorization?

Pre-authorization reduces the merchant's risk by blocking part of the card's limit for a set period. Since a credit card has a defined limit, an amount can be blocked against it. ATM cards and prepaid debit cards have no such limit to block.

Illustration of a smartphone used as a mobile POS payment terminal

Merchant & POS

Are POS Terminals Becoming Obsolete?

Today, as credit cards shift from physical to virtual use, a similar move has come from the POS side. We have begun to see mobile phones used as POS devices becoming a serious rival to physical POS terminals.

Payment services defined under Law No. 6493

Laws & Regulations

What Is a Payment Service?

A payment service means the services offered under Article 12(1) of Law No. 6493. Essentially, it is delivering funds received from a sender to a recipient.

Diagram of the Chargeback Document Management System (CDYS) process flow

Credit Card

What is the Chargeback Document Management System (CDYS)?

The Chargeback Document Management System (CDYS) is a system developed by BKM to resolve customer disputes over card payment transactions among BKM members, covering Copy Request, Chargeback, Representment, and related processes.

Credit card and statement illustrating pending transactions

Credit Card

If I close my credit card, are the transactions made on it deleted?

A credit card is a payment instrument that lets a customer borrow up to a limit set by the bank after evaluating certain criteria. Transactions made on the card are first recorded in the current-period transactions, then posted as debt on the statement date.

Diagram illustrating the retrieval request process in card transactions

Chargeback

What is a Retrieval Request?

A chargeback is when cardholders dispute a transaction made without their knowledge through their card-issuing bank. So what does a Retrieval Request mean? It is essentially a document request related to transactions a cardholder does not recognize on their statement.

Diagram illustrating the soft chargeback retrieval request process between cardholder, issuer and merchant

Chargeback

What Is a Soft Chargeback?

A soft chargeback, also called a retrieval request, is a request for documents about a transaction the cardholder does not recognize. Learn why customers request them, what information merchants should provide, and why a fast response matters.

BKM API gateway integration deadline

Payment Systems

Target Date for BKM API Gateway Integration Amended

An amendment was made to the communiqué on the information systems of payment and e-money institutions and data sharing services, setting 31/3/2025 as the deadline for other payment service providers' obligations.

Diagram of ISO 8583 Field 2 (F2) card number structure

ISO 8583

ISO 8583 Field Descriptions (F2)

F2 is the Card Number field in ISO 8583, identifying the cardholder and issuing bank. This post covers its structure, the 8-digit BIN update, field format, first-digit scheme identification, and PCI DSS security requirements.