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"banking channels"

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Illustration of the compliance process between merchant bank and issuer in card payments

Chargeback

What Is Compliance (Regulatory Compliance)?

Compliance means adherence to card scheme rules. Outside chargebacks, it is how a bank that loses money because card payment organization rules were broken recovers that amount from the party that caused the loss.

Bank statements delivered through digital banking channels

Laws & Regulations

Statements Will No Longer Be Sent by Email. So What Happens Now?

Under the regulation on banks' information systems and electronic banking services, from 1 July banks may send statements, receipts and account summaries containing sensitive data only through electronic banking channels, not by email or SMS.

Diagram illustrating the stages a credit card goes through from application to delivery

Credit Card

What stages does a credit card go through before reaching the customer?

Credit cards are undoubtedly the most important payment tool for most of us when shopping. So what stages does a credit card or debit card go through before it reaches our pocket? The customer submits a card application request, and the process continues from there.

Diagram illustrating open banking, where customer financial data is shared with fintech companies through APIs

Payment Institutions & E-Money

What Is Open Banking?

Open banking means sharing customers' financial information with a third-party fintech company so that a range of banking and financial services can be offered to them. It works through API integrations. This post covers its status in Turkey and the new BRSA regulation.

Illustration of remote identity verification and open banking in digital banking

Laws & Regulations

Remote Identity Verification, Reliance on Third Parties and Open Banking

Digitalization is changing how banks onboard customers. This post covers digital identity, verification methods, what the Turkish ID card offers, and Article 43 of the Regulation on Information Systems of Banks and Electronic Banking Services on remote identity verification and open banking.

Changing a credit card statement date

Credit Card

How Do You Change Your Credit Card Statement Date?

Credit cards make shopping easier, but spending without thinking about when the bill is due can cause payment problems. Choosing a statement date that matches your payday helps.

Illustration representing a vishing voice phishing phone scam

Security

What Is Vishing (Voice Phishing)?

Vishing is a method of deceiving the victim using voice. It replaces the "p" in phishing with the first letter of "voice," meaning "voice deception." It is reinforced by technology in social engineering cases to extract information more easily.

Illustration representing credit and debit card fraud

Credit Card

Credit Card/Debit Card Fraud

Credit card fraud is generally committed using the card itself, using card details without the card, via excess or duplicate withdrawals, or by seizing identity information. ATM card trapping is common, since ATMs hold the card during the transaction.

Card application fraud illustration

Credit Card

What Are the Methods of Card Application Fraud?

A fraudster who has obtained someone's identity card, or produced a copy of it, applies for a card in the customer's name through various channels using that and the other requested documents.