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Illustration representing the products and services KKB offers directly to its member institutions

Credit Card

What Products and Services Does KKB Offer Directly to Members?

KKB was established, under banking law, to enable the exchange of all kinds of information and documents among at least five banks, and it also shares credit information about customers. The Credit Bureau of Turkey also serves deposit banks, participation banks, financial institutions, and more.

Diagram of the TR QR Code payment flow between cardholder, issuer, BKM and acquirer

Payment Systems

Why Am I Getting an Error When I Try to Pay with a TR QR Code?

In payment or cash withdrawal transactions, the TR QR Code is generated by the POS or ATM. The card issuing bank must build its systems to read and act on this code. Errors usually stem from mishandling the long and short QR code flows, which are explained here.

Diagram showing the role of the Access Control Server (ACS) in the 3-D Secure authentication flow

Security

What is Access Security Control (ACS)?

Access Security Control (ACS) is the security protocol that the card-issuing bank must maintain in 3-D Secure to support cardholder authentication, functioning as a complete authentication solution for issuers and payment processors.

Diagram comparing the refund and chargeback processes

Merchant & POS

Is There a Difference Between Refund and Chargeback?

Let's first look at chargeback and refund: a chargeback returns the amount paid to a credit card when goods or services are not received, or when transactions not made by the cardholder are detected.

Courier handing a package to a customer for cash-on-delivery payment

Merchant & POS

What Is Cash on Delivery?

Cash on delivery means paying for an online order at the moment of delivery, usually in cash, though some e-commerce sites also accept card payment at the door. It boosts sales and builds trust, but carries risks like missing POS terminals and refused deliveries.

Table of ISO 8583 response codes that trigger card capture

Merchant & POS

What Are the Card Capture Error Codes?

Response codes returned on payment transactions are critical for managing next steps. Curious which error codes trigger card capture? Under ISO 8583, codes 04, 07, 33, 34, 36, 38, 41 and 43 all result in the card being captured.

Table of chargeback reason codes by payment scheme

Chargeback

What Are the Chargeback Reason Codes by Payment Scheme?

A chargeback is the process of requesting that an amount paid by credit card be refunded, either because the goods or services paid for were not received, or because a transaction is identified as one the cardholder did not carry out.

Illustration showing the difference between a cancellation and a refund transaction

Merchant & POS

What Is a Cancellation (Void) and a Refund?

Credit card transactions made via POS sometimes need to be reversed. These are called a cancellation (void) or a refund. What's the difference, and when does each apply?