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Illustration representing the chargeback and dispute process in card payments

Chargeback

What Are the Domestic Exceptions to Chargeback Rules?

A chargeback is the refund of an amount paid by credit card to the cardholder's card when the purchased goods or services were not received, or when a transaction was not actually carried out by the cardholder.

Illustration of a digital wallet storing payment card information

Credit Card

What Is a Wallet?

The term 'wallet' has many definitions in payments and fintech. In general, it refers to digital wallets (e-wallets) used in e-commerce, popular because they let users securely store payment information and pay easily.

Contactless card payment at a POS terminal after the limit increase to 250 TL

Merchant & POS

Contactless transaction limit raised to 250 TL

Current information: this article describes the limit in force at the time of publication. To reduce the risk of the coronavirus (Covid-19) spreading, the contactless transaction limit on credit and debit cards was raised to 250 lira.

Screenshot of a digital wallet mobile application interface

Credit Card

What is a digital wallet?

A digital wallet is an electronic wallet where credit, debit, or prepaid cards are registered in one place. Cardholders can securely add, store, update, and delete card details, then pay with a single click.

Istanbulkart transit and payment card

Credit Card

Istanbulkart: Both Transit Card and Payment Card

When I think back to the Akbil I used when I first arrived in Istanbul, I think it's fair to say that Istanbulkart has undergone a very significant transformation. Users can now track activity, top up and view balances right from their phones.

Diagram illustrating clearing types between card-issuing and POS banks

Clearing

What are the Clearing Types?

In card transactions via POS/ATM, when the card-issuing bank differs from the POS/ATM bank (Not Onus), the transaction is subject to clearing. Below, POS can also mean ATM. Is the clearing system a single type? No...

GO Secure Payment logo

Merchant & POS

What Is Secure Payment (GO)?

GO Secure Payment is a system developed by BKM that verifies cardholders using a one-time password (OTP) during online purchases made with TROY cards, providing banks with a secure verification platform without needing to store card data.

Diagram of the Chargeback Document Management System (CDYS) process flow

Credit Card

What is the Chargeback Document Management System (CDYS)?

The Chargeback Document Management System (CDYS) is a system developed by BKM to resolve customer disputes over card payment transactions among BKM members, covering Copy Request, Chargeback, Representment, and related processes.

Illustration of customer-based contactless card limit management

Payment Systems

Can a Card's Contactless Limit Be Managed on a Per-Customer Basis?

Contactless payment has greatly improved the user experience, yet its fixed transaction limit is a common complaint. Can this limit be managed dynamically per customer? This post covers the current situation, technical and regulatory requirements and the outlook.

Illustration representing communication protocols used in POS payment systems

Merchant & POS

What Are POS Sub-Protocols and Their Use Cases in Turkey?

In payment systems, every exchange between POS devices and bank or payment institution systems runs on a specific messaging standard, generally based on ISO 8583. However, each country, bank, or switch network defines its own version of this standard.