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Family member credit card debt liability

Credit Card

Can I Be Held Responsible for a Family Member's Credit Card Debt?

With economic crises and the pandemic, the number of people struggling to pay has risen. Under the Turkish Civil Code, only the cardholder is responsible for their credit card debt, unless you are a guarantor or inheritance rules apply.

Diagram of an Onus installment transaction flow between POS and HOST

Payment Systems

What are the key points in an Onus Installment project?

Before describing the Onus Installment process, it is better to first answer: what is an Onus transaction? An Onus transaction is when the acquirer and issuer are the same institution, so the transaction is processed through that institution.

Diagram of the chargeback process between cardholder, issuer and acquirer

Chargeback

How to Reduce Chargebacks (For Cardholders)

A chargeback is when a cardholder asks the issuing bank to refund a transaction made without their knowledge. It cannot be prevented entirely, but simple precautions can minimize the risk. Here is how the process works and what cardholders should do.

Illustration showing the reasons a bank may terminate a merchant agreement

Merchant & POS

Under What Circumstances Is a Merchant Agreement Terminated?

Banks check merchants against a termination list before issuing a POS device. Learn the main reasons, such as counterfeit card acceptance, excessive chargebacks, and fraud, that can lead a bank to terminate a merchant agreement.

Visa Merchant Purchase Inquiry (VMPI) process diagram

Fraud

What is Visa Merchant Purchase Inquiry (VMPI)?

Chargeback is the process of refunding a credit card payment when the goods or services that should have been received were not, or when transactions not made by the cardholder are identified. In Turkish it is translated as reversal of presentment.

Example of a POS transaction receipt (slip)

Merchant & POS

Don't Dismiss the POS Receipt

In daily credit card purchases, the POS produces two receipts: the Customer Copy and the Merchant Copy. The cardholder gets the customer copy; the merchant keeps its own copy by law.

Diagram illustrating the structure of an ISO 8583 message field

ISO 8583

ISO 8583 Field Descriptions (F41)

F41 - CARD ACCEPTOR TERMINAL IDENTIFICATION: the terminal where a transaction took place. An 8-character alphanumeric value generated by the acquirer bank and assigned to the POS, managed as a unique terminal number at the acquirer.

Diagram illustrating the retrieval request process in card transactions

Chargeback

What is a Retrieval Request?

A chargeback is when cardholders dispute a transaction made without their knowledge through their card-issuing bank. So what does a Retrieval Request mean? It is essentially a document request related to transactions a cardholder does not recognize on their statement.