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Screenshot of the TOTAL mobile payment flow for paying for fuel from the car

Merchant & POS

A New Era in Fuel Retail: Paying Without Getting Out of the Car

Mobile phones are entering our lives more every day. One study found people forget their wallets more often than their phones. This post explains how to buy fuel with TOTAL Mobile Payment and BKM Express without getting out of the car.

Card refund receipt standards illustration

Merchant & POS

What Are the Standards for Refund Receipts?

Cardholders may request a refund through the merchant for POS transactions due to wrong deliveries, returned goods and similar reasons. Here is the information a refund receipt must contain, including extra fields for e-commerce.

Close-up photo of a cracked payment card

Credit Card

My Card Is Broken. What Should I Do?

If your card is broken, call your bank's Customer Contact Center to request a renewal. Since the card number usually stays the same after renewal, this is convenient for you. If you'll keep using the card, don't set it to Closed or Cancelled status.

Diagram illustrating how a POS terminal's floor limit determines offline transaction approval

Merchant & POS

What Is a Floor Limit?

The floor limit is the value held on the POS that determines the maximum amount for which an offline transaction can be approved. It is managed per terminal and can be updated at any time through the POS parameter management system.