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Chart illustrating chargeback dispute time limits

Chargeback

How is the chargeback dispute period calculated?

The chargeback dispute period varies by reason, but it can never exceed 540 days from the date a transaction posted to the card. Within that limit, cardholders generally have up to 120 days to dispute, depending on the type of issue.

Business debit card used by corporate customers for ATM transactions

Credit Card

Can Business Customers Be Issued an ATM Card?

Business customers can be issued an ATM card, known as a Business Debit Card. The cardholder must be the person authorized to act legally on behalf of the company, since the card operates on company accounts.

Person reporting a stolen credit card to their bank

Credit Card

What should I do if my card is stolen?

If your card has been stolen: call your card's bank and close it with a Stolen status, check for transactions you don't recognize and dispute them, and update any automatic payment instructions tied to the old card.

Credit card used for a mail order transaction

Credit Card

Which Cards Can I Use for Mail Order Transactions?

Debit cards and prepaid cards are generally closed to mail order transactions. Mail order authorization is held on credit cards. Unless specifically requested at application, a card is issued closed to mail order transactions.

Example of RRN printed on a POS receipt used to trace ISO 8583 transactions

ISO 8583

ISO 8583 Field Descriptions (F37)

F37 - RETRIEVAL REFERENCE NUMBER: a 12-digit alphanumeric value generated by the Acquirer that initiates the transaction. It must be printed on the POS receipt or ATM slip. RRN is the reference number that allows a transaction to be located.

EMV chip card illustration

Online & Authorization

What is EMV?

EMV stands for Europay, Mastercard and Visa. In 1994 these companies formed a working group to set chip-card standards, leading to the EMV standards used worldwide today.

Illustration representing a mail order card payment transaction

Merchant & POS

What is a Mail Order transaction?

Mail Order (Mail Order/Telephone Order) is a transaction made by selecting the Mail Order option on a POS or through the virtual POS interface, entering the card number, expiration date, and CVV2. It is typically used when the cardholder is not present.

Cover of the Visa Merchant Data Standards Manual document

Merchant & POS

What Is the “Merchant Data Standards Manual”? How Can I Access It?

Visa's Merchant Data Standards Manual covers classification, identification and data standard requirements for merchants, payment facilitators and marketplaces, including merchant naming, location and MCC rules. Here is what it contains and where to find it.

Diagram of the EMV application selection flow between the terminal and the card

Merchant & POS

EMV Chip Transaction Processing - What Is Application Selection?

In EMV transactions, Application Selection is the process of choosing among the applications supported by both the card and the terminal. It is the first stage of authorization, so it is very important. This post covers the PSE and List of AIDs methods.

Illustration representing the chargeback and dispute process in card payments

Chargeback

What Are the Domestic Exceptions to Chargeback Rules?

A chargeback is the refund of an amount paid by credit card to the cardholder's card when the purchased goods or services were not received, or when a transaction was not actually carried out by the cardholder.