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Close-up of a payment card chip, illustrating EMV cardholder verification

Online & Authorization

Cardholder Verification in EMV (CVM)

Cardholder verification in EMV is specific to chip cards. One goal of EMV is to minimize card fraud. To do this, three parties must be verified: the bank, the cardholder, and the terminal. One of the data items taken from the card to prove identity is...

Diagram of the chargeback process between cardholder, issuer and acquirer

Chargeback

How to Reduce Chargebacks (For Cardholders)

A chargeback is when a cardholder asks the issuing bank to refund a transaction made without their knowledge. It cannot be prevented entirely, but simple precautions can minimize the risk. Here is how the process works and what cardholders should do.

Illustration representing the Discover and PayPal partnership for cardholder rewards

Credit Card

Discover Cardholders Will Be Able to Use Their Points at PayPal Merchants

To issue a card, the necessary certifications must be obtained from brands such as MasterCard, Visa, Troy, and Discover, and the card must be made available for cardholder use. Banks aim to increase customer loyalty by running points programs and similar campaigns.

Illustration of the benefits credit cards provide to cardholders

Credit Card

What benefits do credit cards provide to cardholders?

Many people who appear as credit card victims in the news and on social media run into trouble because they think their credit limit is unlimited and forget it must eventually be repaid. A credit card is the best payment instrument, if you know how to use it.

Diagram showing the CAT (Cardholder Activated Terminal) Indicator field used in payment authorization messages

Merchant & POS

What is the CAT (Cardholder Activated Terminal) Indicator?

CAT (Cardholder Activated Terminal) devices are typically unattended terminals that accept various payment cards. These terminals are frequently installed at railway ticket stations, gas stations, toll roads, parking lots, and other commercial locations.

American Express chargeback reason codes list from the Chargeback and Exception Processing Guide

Chargeback

What Are the American Express Chargeback Reason Codes?

Chargeback reason codes vary by card scheme. The Amex chargeback reason codes and their descriptions are listed below: American Express Chargeback Reason Codes A01 The charge you submitted did not receive a valid authorization approval code for the amount...

Diagram illustrating the types of chargeback disputes in card payments

Chargeback

What are the chargeback dispute types?

A chargeback is a dispute raised against a card transaction when the cardholder did not make it or does not recall it. The dispute types vary depending on the situation; let's look at them.

Illustration of the compliance process between merchant bank and issuer in card payments

Chargeback

What Is Compliance (Regulatory Compliance)?

Compliance means adherence to card scheme rules. Outside chargebacks, it is how a bank that loses money because card payment organization rules were broken recovers that amount from the party that caused the loss.

Diagram of the online authorization flow for below-CVM-limit contactless transactions

Payment Systems

Domestic Flow Change Made for Below-CVM-Limit Online Contactless Transactions

The domestic authorization flow for below-CVM-limit online contactless transactions has changed. Issuers can now ask the cardholder for a PIN or request card insertion instead of simply approving or declining. This post explains the CVM list and the new DE48 PDS22 and DE39 = 65 message flows.