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Chargeback
A chargeback is when cardholders dispute a transaction made without their knowledge through their card-issuing bank. So what does a Retrieval Request mean? It is essentially a document request related to transactions a cardholder does not recognize on their statement.
Chargeback
A soft chargeback, also called a retrieval request, is a request for documents about a transaction the cardholder does not recognize. Learn why customers request them, what information merchants should provide, and why a fast response matters.
Payment Systems
The domestic authorization flow for below-CVM-limit online contactless transactions has changed. Issuers can now ask the cardholder for a PIN or request card insertion instead of simply approving or declining. This post explains the CVM list and the new DE48 PDS22 and DE39 = 65 message flows.
Merchant & POS
To upload a version to a POS, the software on the POS and the authorization system on the bank side must support it. Version upload to a POS can be done manually on the device itself, or via a remote upload request.
Payment Systems
Chargeback reason codes differ by card scheme. Here is the list of Discover chargeback reason codes and their descriptions, along with how merchants can use them.
Payment Systems
TCR stands for Transaction Record Component, the packets that carry transaction information in a clearing system. Transaction types in a clearing file are distinguished by transaction code and usage code values, and this data is sent inside TCR packets.
Chargeback
The MasterCard and Visa chargeback reason codes that always, sometimes or never require a draft retrieval before a chargeback, with their descriptions. Includes Visa codes such as 60, 75, 79 and 81 and MasterCard codes 4801 and 4802.
Payment Systems
A Lost POS is a situation in which a POS device provided to a merchant by a bank or institution cannot be retrieved for any reason. Since POS devices are recorded as fixed assets, tracking them closely is essential.
Payment Systems
The Draft Retrieval Not Required Before Chargeback codes defined for Visa and Mastercard are listed below, so you can see which disputes can go straight to chargeback.
EMV
The GET DATA command is used to retrieve a primitive data object that is not encapsulated in a record within the current application. It is used to retrieve certain primitive data objects interpreted by the application on the ICC.
Payment Systems
In POS applications and on the merchant side, we use the term Batch in a similar way to end of day. Every transaction made via POS is held under a batch number reported to the HOST at end of day.
Online & Authorization
A reference guide to authorization response codes seen on POS and ATM transactions, with plain-language explanations of what each code means and what to do about it.