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Sample credit voucher (refund) document

Merchant & POS

What is a Credit Voucher (Refund Document)?

A Credit Voucher (Refund Document) is a document issued by the merchant for the refund or cancellation of a good or service that a cardholder purchased using a credit card, or to correct an overcharge made by mistake.

Illustration showing the reasons a bank may terminate a merchant agreement

Merchant & POS

Under What Circumstances Is a Merchant Agreement Terminated?

Banks check merchants against a termination list before issuing a POS device. Learn the main reasons, such as counterfeit card acceptance, excessive chargebacks, and fraud, that can lead a bank to terminate a merchant agreement.

Illustration of a co-branded credit card combining a bank and a commercial brand

Credit Card

What is a Co-Branded Card?

A co-branded card is a card offered by two or more organizations: one the issuing financial institution, the other a non-financial commercial brand (there may be more than one), such as an airline, hotel, or retail chain.

American Express chargeback reason codes list from the Chargeback and Exception Processing Guide

Chargeback

What Are the American Express Chargeback Reason Codes?

Chargeback reason codes vary by card scheme. The Amex chargeback reason codes and their descriptions are listed below: American Express Chargeback Reason Codes A01 The charge you submitted did not receive a valid authorization approval code for the amount...

Illustration explaining how post-purchase installment conversion works for credit card payments

Credit Card

What Is Post-Purchase Installment Conversion?

Post-purchase installment conversion lets credit card purchases and cash withdrawals be split into installments afterward for a fee. See the rules and limits banks apply.