ATMs hold significant amounts of cash, they are among the most important points where banks serve their customers, and they are quite likely to break down. For these reasons, it is important to monitor them from installation throughout their time in use and to take action quickly.
First of all, a general monitoring application is needed for matters such as ATM transactions and whether ATMs are active or inactive.
In addition, it is important to manage matters such as choosing where the ATM will be installed, the ATM's temperature, humidity and cash status, handling customer complaints about failed transactions, and inventory management effectively.
We can list the applications needed to manage such situations as follows:
- Cabin management software
- Field team management software
- Inventory management software
- Lease contract management software
- Site selection software (map-based)
- Cash forecasting software
- Call center integration (inbound + IVR, outbound + IVR)
- Digital lock software
- Complaint & request management software
Benefits of monitoring software
Device status, cash levels, fault codes and transaction success are monitored on a single dashboard. This way, faults are noticed before customers complain.
Cash forecasting and replenishment planning are also done with this software; the day a device will run out of cash is calculated in advance. On the security side, there are also alarm and remote intervention features.
Thanks to this software, maintenance costs and service downtime are reduced.
