Banks are obliged to provide the necessary infrastructure for ATM access by customers with orthopedic disabilities.
So, does every ATM of a bank have to serve customers with orthopedic disabilities?
No, it is not mandatory. The bank ensures that at least two out of every 100 ATMs it operates are suitable for use by customers with orthopedic disabilities, by making them compliant with the provisions of this article.
So what are the details of the articles in the regulation?
Access for customers with orthopedic disabilities
ARTICLE 6 – (1) For an ATM suitable for use by customers with orthopedic disabilities, the following are ensured:
a) The ATM complies with accessibility standards,
b) There is sufficient maneuvering space in front of the ATM to reach it and turn back by wheelchair,
c) The height of the ATM is suitable for reaching the ATM keypad from a wheelchair,
c-1) The ATM is positioned so that there is sufficient space under the keypad for a wheelchair to approach it easily; where this is not possible, sufficient space is provided in front of the ATM to approach it from the side,
d) If there is a step or level difference in front of the ATM, a suitable ramp or another suitable arrangement is provided for access to the ATM.
(2) Taking into account the number, addresses and circumstances of its customers with disabilities, as well as the locations of other banks' ATMs suitable for use by customers with orthopedic disabilities, the bank divides the places where it provides ATM services into regions and ensures that at least one of the ATMs in each region is suitable for use by customers with orthopedic disabilities. The bank also ensures that the designated ATM is accessible in terms of its central location and surroundings, and that it can perform the same functions as the ATM with the most functions in the region.
(3) The bank ensures that at least two out of every 100 ATMs it operates are suitable for use by customers with orthopedic disabilities, by making them compliant with the provisions of this article.
(4) Banks locate their ATMs suitable for use by customers with orthopedic disabilities in different provinces within the framework of the coordination carried out by the Banks Association of Turkiye and the Participation Banks Association of Turkiye.
(5) ATMs suitable for use by customers with orthopedic disabilities are announced, together with their address and access details, by the Banks Association of Turkiye, the Participation Banks Association of Turkiye and the banks, through their websites and, where available, mobile applications.
