Time-limited campaigns are usually structured as follows:
- Make 3 purchases of x TL each in a given sector and earn y TL in points
- Spend a total of X TL by a given date and earn y TL in points / a statement discount
- Make 5 purchases of x TL each: earn 5 TL in points on the 1st purchase; 10 TL on the 2nd; 15 TL on the 3rd; 20 TL on the 4th; and 25 TL on the 5th
Credit card campaigns of this kind look very attractive at first, but you need to read their rules very carefully. You will understand why reading the details matters once you go through the examples below.
Mr. Ali joined the 4 x 100 TL campaign of Petrol Company X, aiming to earn 40 TL. After making 4 fuel purchases of 100 TL each, he noticed that the 40 TL in points had not been credited to his account.
Case 1: When he called the Customer Contact Center, he was told that he had made one of the transactions at partner petrol company X, but because that station was not on the list of partner petrol companies, the transaction did not count.
Solution 1: Before making the transaction, ask whether the merchant is included in the campaign. If it is not, make your purchase at a merchant that is part of the campaign.
After making your transactions, you can avoid situations like this by checking in internet banking or the bank's app whether the transaction was counted within the campaign.
Case 2:
When he called the Customer Contact Center, he was told that one of his transactions had been paid through a mobile app, and that under the campaign rules the transaction had to be made at a physical POS.
Solution 2: The campaign details must be read very carefully. Otherwise, the rule that the transaction must be made at a physical POS will be overlooked, and no points will be earned from the campaign.
After making your transactions, you can avoid situations like this by checking in internet banking or the bank's app whether the transaction was counted within the campaign.
Case 3: When he called the Customer Contact Center, he said he had made a 100 TL transaction at partner petrol company X, but that during the transaction he had used 10 TL in points, so only 90 TL was charged to the card. For this reason, he was told the transaction was not counted within the campaign.
Solution 3: In campaigns of this kind, the amount charged to the card is generally taken into account, not the points used. In such a case, you should make sure that the amount charged to the card is not below the amount required by the campaign.
