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Illustration of a card present transaction being processed at a POS terminal

Security

What is a CP (Card Present) Transaction?

A CP transaction refers to a card transaction in which the card and cardholder are physically present at the location. Card Present transactions occur when the card's magnetic stripe or chip data is read by a POS terminal or ATM, or via contactless.

Diagram illustrating the card payment arbitration process

Chargeback

What is Arbitration?

Arbitration, by definition, is a dispute resolution method in which disputes are settled by arbitrators the parties choose themselves, rather than by official courts. In payment systems, it follows a chargeback when the issuer and acquirer cannot agree.

Sample credit voucher (refund) document

Merchant & POS

What is a Credit Voucher (Refund Document)?

A Credit Voucher (Refund Document) is a document issued by the merchant for the refund or cancellation of a good or service that a cardholder purchased using a credit card, or to correct an overcharge made by mistake.

Illustration of a smartphone used as a mobile POS payment terminal

Merchant & POS

Are POS Terminals Becoming Obsolete?

Today, as credit cards shift from physical to virtual use, a similar move has come from the POS side. We have begun to see mobile phones used as POS devices becoming a serious rival to physical POS terminals.

EMV upper consecutive offline limit

Merchant & POS

What Is the Upper Consecutive Offline Limit?

The Upper Consecutive Offline Limit is the maximum number of consecutive offline transactions allowed by the issuer's chip card application on a terminal that cannot go online. It is held in tag 9F23.

EMV Lower Consecutive Offline Limit 9F14 illustration

EMV

What Is the Lower Consecutive Offline Limit?

The Lower Consecutive Offline Limit is the maximum number of consecutive offline transactions allowed by the ICC application, as set by the issuer, on a terminal capable of going online. It is sent in tag 9F14.

Diagram of PIN Encryption Key (PEK) structure

HSM & Security

What is PEK (Pin Encryption Key)?

PEK is the abbreviation for Pin Encryption Key. The role of PEK is to encrypt PINs. There are two types of PEK: TPK (Terminal Pin Key) and ZWK (Zone Working Key).

Diagram of ISO/IEC card standards defining credit card dimensions and layout

Credit Card

Standards that define credit card design and operation

When payment systems come to mind, credit cards are usually the first thing people think of. Credit cards are produced according to specific standards, both in visual design and during printing. These standards belong to the ISO/IEC 781X family.

Table of merchant sectors where offline transactions are restricted

Merchant & POS

In Which Sectors Can Offline Transactions Not Be Performed?

An offline transaction is one approved by the card and the POS themselves, without going to any system (the card's bank or the POS's bank), when a chip card transaction is made at a POS. For this reason, some sectors considered risky are restricted.

Table listing the EMV chip specifications used by Visa, Mastercard, American Express, JCB, Discover, and UnionPay

EMV

What are EMV Schemes?

EMV standards form the foundation for chip cards to work on terminals worldwide, but each scheme - VSDC (Visa), M/Chip (Mastercard), AEIPS (Amex), J Smart (JCB), D-PAS (Discover), and UICS (UnionPay) - defines its own keys, rules, and card profiles.

Diagram illustrating how bank fraud detection systems analyze transactions

Fraud

How Do Fraud Applications Work?

Fraud management is used to detect possible fraud on customer accounts and provides additional security for transactions when necessary, making it one of the top priorities for banks.