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Illustration explaining how NFC technology enables contactless payments

HCE

What Is NFC?

NFC, known as Near Field Communication, is a technology that transfers data wirelessly between devices within 10 cm. It is used for data transfer, device pairing, and as the basis of contactless payments.

Credit card installment payment illustration

Credit Card

What Is Installment Payment?

Installment payment means dividing a product's price into a set number of equal amounts. For example, if a 100 TL product is bought in 5 installments, the cardholder pays 20 TL a month for 5 months, totaling 100 TL.

Chart showing the global decline in the number of ATMs

ATM

The number of ATMs is declining worldwide

ATMs, which let us meet our cash needs, pay card debt, make transfers, and even withdraw or deposit cash via QR code without a card, have started losing popularity after all these years.

Diagram of a smartphone using Magnetic Secure Transmission (MST) to emit a signal that mimics a card's magnetic stripe at a POS terminal

Merchant & POS

What is MST (Magnetic Secure Transmission)?

Magnetic Secure Transmission (MST) is a mobile payment technology in which devices such as smartphones emit a signal that mimics the magnetic stripe on a traditional payment card, letting a physical card's POS use be imitated without upgrading terminal software or hardware.

Diagram illustrating the retrieval request process in card transactions

Chargeback

What is a Retrieval Request?

A chargeback is when cardholders dispute a transaction made without their knowledge through their card-issuing bank. So what does a Retrieval Request mean? It is essentially a document request related to transactions a cardholder does not recognize on their statement.

Diagram illustrating the soft chargeback retrieval request process between cardholder, issuer and merchant

Chargeback

What Is a Soft Chargeback?

A soft chargeback, also called a retrieval request, is a request for documents about a transaction the cardholder does not recognize. Learn why customers request them, what information merchants should provide, and why a fast response matters.

Diagram illustrating an Onus payment transaction between card and POS

Merchant & POS

What does Onus mean?

In the payment systems glossary, some terms are essential, including Onus. Onus literally means "on us" and refers to cases where the card-issuing bank and the POS/ATM bank are the same, meaning no clearing commission applies.

Sample credit voucher (refund) document

Merchant & POS

What is a Credit Voucher (Refund Document)?

A Credit Voucher (Refund Document) is a document issued by the merchant for the refund or cancellation of a good or service that a cardholder purchased using a credit card, or to correct an overcharge made by mistake.

Diagram illustrating how a transaction's 3D Secure authentication level is determined

3D Secure

How is a transaction's 3D Secure level determined?

Especially with the growth of the internet, credit card transactions have started shifting from physical POS terminals to virtual POS terminals. In virtual transactions, the 3D Secure structure is used instead of the card PIN entered in physical transactions. So how is a transaction's…