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Table of Visa and Mastercard fraud codes and descriptions

Security

What Are the Visa and Mastercard Fraud Codes?

Fraud means obtaining unjust gain by carrying out a transaction at a merchant or ATM using someone else's credit card or debit card, causing a loss to the real cardholder, the merchant, or the bank. So what fraud codes do Visa and Mastercard use?

ATM cash withdrawal with banknotes illustrating withdrawal limits

ATM

Can I Withdraw Unlimited Money from an ATM?

Like any physical device, ATMs have certain limits. Logically, it may seem like you could withdraw as much money as the ATM's cash cassettes can physically hold (10s, 20s, 50s, 100s, etc.), but that is not actually the case.

Diagram illustrating the Remote Key Loading (RKL) process

ATM

What Is RKL (Remote Key Loading)?

RKL is the process of distributing a TMK (Terminal Master Key) to each terminal from a central point. It is used to remotely load keys onto POS and ATM devices, loading TMKs onto an ATM's keypad or activating them on a POS.

Istanbulkart transit and payment card

Credit Card

Istanbulkart: Both Transit Card and Payment Card

When I think back to the Akbil I used when I first arrived in Istanbul, I think it's fair to say that Istanbulkart has undergone a very significant transformation. Users can now track activity, top up and view balances right from their phones.

Illustration representing credit and debit card fraud

Credit Card

Credit Card/Debit Card Fraud

Credit card fraud is generally committed using the card itself, using card details without the card, via excess or duplicate withdrawals, or by seizing identity information. ATM card trapping is common, since ATMs hold the card during the transaction.

Diagram of an ATM shutter mechanism for cash deposit and withdrawal

ATM

What is an ATM Shutter?

The shutter can be described as the gate mechanism that prevents financial loss during ATM cash deposit and withdrawal transactions by controlling customer access to cash and preventing tampering with the ATM system.

Diagram illustrating how bank fraud detection systems analyze transactions

Fraud

How Do Fraud Applications Work?

Fraud management is used to detect possible fraud on customer accounts and provides additional security for transactions when necessary, making it one of the top priorities for banks.

BKM TRIP platform login screen for bank fraud and chargeback communication

Chargeback

What is TRIP (Turkey's Communication Platform)?

TRIP (Turkey's Communication Platform) is a central platform developed by BKM to fight fraud, bringing together Case Filing, Issuer and Acquirer Chargeback operations (Pre-Arbitration, Pre-Compliance, Arbitration, Compliance), and ATM deposit/payment dispute operations.

Illustration representing the chargeback and dispute process in card payments

Chargeback

What Are the Domestic Exceptions to Chargeback Rules?

A chargeback is the refund of an amount paid by credit card to the cardholder's card when the purchased goods or services were not received, or when a transaction was not actually carried out by the cardholder.

Diagram showing payment systems components managed in-house by a bank

Merchant & POS

What Is 'In-house' in the World of Payment Systems?

In-house is a term widely used in the world of payment systems. It means that payment systems applications are managed end-to-end within the bank's own systems, both in terms of code and process.

Table of chargeback reason codes by payment scheme

Chargeback

What Are the Chargeback Reason Codes by Payment Scheme?

A chargeback is the process of requesting that an amount paid by credit card be refunded, either because the goods or services paid for were not received, or because a transaction is identified as one the cardholder did not carry out.