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Illustration of ways merchants can reduce chargebacks on card transactions

Chargeback

How to Reduce Chargebacks (For Merchants)

Chargeback is inherent to card transactions, so it may be impossible to prevent entirely, but taking precautions keeps the risk to a minimum. Here are the key points merchants should pay attention to in order to reduce chargebacks.

Pay by link payment on a mobile phone

Online & Authorization

What Is Pay by Link?

Pay by link is an innovative financial solution that completes a payment through a link sent over the internet, making it possible to shop and transfer money through channels like WhatsApp and Instagram.

Illustration of a Card Not Present (CNP) online payment transaction

Credit Card

What Is a CNP (Card Not Present) Transaction?

CNP refers to a transaction made through a website or a company's own app payment page, where the card is not read by any device and its details are entered manually. It is short for Card Not Present.

American Express (Amex) card and logo

Credit Card

What Is an Amex (American Express) Card?

Amex is short for American Express, a payment scheme like Mastercard, Visa, or TROY. Learn its history, what sets Amex cards apart, and whether every website accepts them.

GO Secure Payment logo

Merchant & POS

What Is Secure Payment (GO)?

GO Secure Payment is a system developed by BKM that verifies cardholders using a one-time password (OTP) during online purchases made with TROY cards, providing banks with a secure verification platform without needing to store card data.

Virtual POS online card payment illustration

Merchant & POS

What Are the Benefits of a Virtual POS for Merchants?

A virtual POS is a payment platform that enables online payments by credit or debit card. Banks also give merchants interfaces for mail order, pre-authorization, cancellations and refunds.

Credit card statement showing an unrecognized transaction

Credit Card

Is Your Card Making Purchases Without Your Knowledge?

While reviewing your credit card statement, you suddenly notice a transaction you never made. What would you think? Is your card going shopping while you sleep? Let's look at how this can happen and what to do about it.

Deutsche Bank Tarjeta Calma credit card featuring dynamic CVV technology

Credit Card

Deutsche Bank produces a card with a CVV that changes every 4 hours

Germany-based Deutsche Bank is launching a new credit card in Spain with a dynamic CVV code that changes every four hours, to make online shopping more secure. Deutsche Bank partnered with Mastercard and Idemia for the new card, launched under the Tarjeta Calma brand.

Diagram illustrating the Access Control Server (ACS) role in the 3-D Secure authentication protocol

Security

How can I find the list of Access Security Control (ACS) companies?

Access Security Control (ACS) is the security protocol that the card-issuing bank must maintain under the 3-D Secure protocol to support cardholder authentication. 3-D Secure is an XML-based protocol that adds an extra security layer to online card payments.

Example of a 3D Secure verification screen displaying a Personal Assurance Message

Security

What is PAM (Personal Assurance Message)?

PAM (Personal Assurance Message) is a message that users set up for 3D Secure transactions. It appears on the password screen during checkout and confirms to the user that the screen truly comes from their own bank.