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"ATM Maintenance"

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ATM technician performing a second line maintenance repair with a toolkit

ATM

What Is SLM (Second Line Maintenance)?

ATM maintenance is essential for ATM longevity. SLM (Second Line Maintenance) covers repairs that require a toolkit and part replacement, usually without access to the ATM safe, while FLM handles simpler cash and consumable tasks.

Technician performing first line maintenance on an ATM

ATM

What Is FLM (First Line Maintenance)?

FLM (First Line Maintenance) refers to service calls that require no tools or parts but are needed to return an ATM to proper working condition. It covers basic issues such as paper jams, cash jams, and restocking consumables.

ATM jackpotting attack illustration

ATM

What Is Jackpotting?

Jackpotting describes a method criminals use to steal money from ATMs. With physical access to the machine, they take control of it and make it dispense all of its cash.

Bank ATM machine illustrating the difference between onsite and offsite ATM locations

Merchant & POS

What Are Onsite/Offsite ATMs?

ATMs, which once only let customers withdraw cash from their accounts, have now turned into a channel where almost all branch transactions can be performed, and these functions keep growing year after year. So, are there different types of ATMs...

Diagram explaining the ATM reject bin where unaccepted banknotes are deposited

ATM

What Is Reject (the Reject Bin)?

It's a term used in ATM systems within payment systems. In ATM transactions, cash in question is placed into a separate compartment for review, called the reject bin. Retract is the customer's holding bin; reject is the ATM's reject bin.

Diagram of a twin tower ATM with separate recycler and dispenser units

ATM

What Is a Twin Tower ATM?

A twin tower ATM, also called a dual tower ATM, has both a recycler unit for depositing and withdrawing cash and a dispenser unit for withdrawals only, cutting cash replenishment needs at busy locations.

Bitcoin ATM kiosk used for buying and selling Bitcoin

ATM

What Is a Bitcoin ATM? How Does It Work?

A Bitcoin ATM (BTM) is a specialized kiosk designed for Bitcoin transactions, letting users buy and sell Bitcoin. General features: it enables Bitcoin purchases and sales, and while it visually resembles traditional ATMs...

ATM management and monitoring software

ATM

What Are ATM Management Support Software Tools?

ATMs hold significant amounts of cash, are among banks' most important customer service points and are prone to faults, so they must be monitored from installation onward and acted on quickly.

Diagram of an e-money institution and the services it can provide under Law No. 6493

Payment Institutions & E-Money

What Is an E-Money Institution? Which Services Can It Provide Under Law No. 6493?

The Law defines e-money as monetary value issued in exchange for funds accepted by the issuer, stored electronically, used for payment transactions and accepted as a payment instrument by persons other than the issuer. This post explains e-money institutions and the services they may provide.