Skip to content

Search

"bank statements"

91 articles found

Changing a credit card statement date

Credit Card

How Do You Change Your Credit Card Statement Date?

Credit cards make shopping easier, but spending without thinking about when the bill is due can cause payment problems. Choosing a statement date that matches your payday helps.

Bank statements delivered through digital banking channels

Laws & Regulations

Statements Will No Longer Be Sent by Email. So What Happens Now?

Under the regulation on banks' information systems and electronic banking services, from 1 July banks may send statements, receipts and account summaries containing sensitive data only through electronic banking channels, not by email or SMS.

Calendar illustrating a credit card statement closing date

Credit Card

What is the Statement Closing Date?

Credit cards have replaced cash in daily life. Although preferred for installments and reward points, they offer many benefits when used correctly, but uncontrolled spending and late payments can cause serious problems.

Diagram illustrating the retrieval request process in card transactions

Chargeback

What is a Retrieval Request?

A chargeback is when cardholders dispute a transaction made without their knowledge through their card-issuing bank. So what does a Retrieval Request mean? It is essentially a document request related to transactions a cardholder does not recognize on their statement.

Credit card being inserted into a merchant POS terminal

Credit Card

What Is the Transaction Life Cycle in the Card World?

As credit cards become more and more a part of our lives, we now make almost all our purchases without cash. We inserted our card into the merchant's POS. We made a 100 TRY sale transaction. We received a receipt confirming it was successful.

Diagram illustrating the soft chargeback retrieval request process between cardholder, issuer and merchant

Chargeback

What Is a Soft Chargeback?

A soft chargeback, also called a retrieval request, is a request for documents about a transaction the cardholder does not recognize. Learn why customers request them, what information merchants should provide, and why a fast response matters.

Credit card and statement illustrating pending transactions

Credit Card

If I close my credit card, are the transactions made on it deleted?

A credit card is a payment instrument that lets a customer borrow up to a limit set by the bank after evaluating certain criteria. Transactions made on the card are first recorded in the current-period transactions, then posted as debt on the statement date.

Hand holding a credit card near an ATM screen used to check card debt

Credit Card

How Can I Check My Credit Card Debt?

In the past, banking transactions could only be carried out at branches, but with the advance of technology, customers can now complete their transactions through many channels without visiting a branch. Checking credit card debt is one of these.