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Illustration of a digital receipt delivered through a banking mobile app instead of a paper receipt

Payment Systems

Digital Receipt Era Is Coming...

The BRSA has introduced a regulation to reduce paper use in POS devices. Cardholders who do not want a paper receipt for card purchases will be able to receive and store it digitally, with the rules taking effect in September and December 2023.

Example of a POS transaction receipt (slip)

Merchant & POS

Don't Dismiss the POS Receipt

In daily credit card purchases, the POS produces two receipts: the Customer Copy and the Merchant Copy. The cardholder gets the customer copy; the merchant keeps its own copy by law.

Card refund receipt standards illustration

Merchant & POS

What Are the Standards for Refund Receipts?

Cardholders may request a refund through the merchant for POS transactions due to wrong deliveries, returned goods and similar reasons. Here is the information a refund receipt must contain, including extra fields for e-commerce.

Example of a POS receipt showing a warning for a foreign card transaction

Merchant & POS

Is Identification of Foreign Customers on POS Receipts Mandatory?

Yes, it is mandatory. This requirement was introduced to prevent fraud. To fulfill their obligations regarding identification of foreign customers, banks must make one of several arrangements on receipts, such as bilingual descriptions or an explicit foreign card warning.

Illustration of a physician POS (doctor POS) device used in medical practices

Merchant & POS

What is Physician POS (Doctor POS)?

Doctor POS devices are POS terminals designed for physicians, dentists, and veterinarians who are income taxpayers, meeting the requirements set out in the General Communique of the Tax Procedure Law (VUK).

Diagram of a partial authorization where an issuer approves only part of the requested amount

Merchant & POS

What Are the Partial Authorization Requirements for an Acquirer Bank?

Partial authorization lets an issuer approve part of the requested amount when the card lacks the full balance, with the rest paid another way. This post covers the technical, receipt, clearing, reconciliation, merchant and certification requirements for acquirers.

Diagram illustrating the types of chargeback disputes in card payments

Chargeback

What are the chargeback dispute types?

A chargeback is a dispute raised against a card transaction when the cardholder did not make it or does not recall it. The dispute types vary depending on the situation; let's look at them.

Old mechanical credit card imprinter machine used to transfer embossed card details onto a sales slip

Merchant & POS

What Is an Imprinter?

An imprinter is the name given to devices that transfer all the information embossed on a credit card onto a paper sales receipt. Before POS terminals, it was commonly used by merchants for authorization transactions.

Example of RRN printed on a POS receipt used to trace ISO 8583 transactions

ISO 8583

ISO 8583 Field Descriptions (F37)

F37 - RETRIEVAL REFERENCE NUMBER: a 12-digit alphanumeric value generated by the Acquirer that initiates the transaction. It must be printed on the POS receipt or ATM slip. RRN is the reference number that allows a transaction to be located.

Photo illustrating a point-of-sale multiple installment sale transaction

Merchant & POS

What is a Multiple Installment Sale?

This can occur at companies selling products from different sectors. For example, you enter a shopping mall and buy a refrigerator for 3000 TL, a dishwasher for 2000 TL, and an iron for 1000 TL, each under a different installment campaign.

ATM machine with card reader, keypad and screen

ATM

15 Interesting Facts About ATMs

Although we can now carry out almost all branch transactions at an ATM, for most of us an ATM is still just a machine for depositing and withdrawing cash. Today, without a card, we can use our phones to deposit and withdraw cash via QR code.